Managed Services
Many times, customers need help figuring out Business Requirements and Application Architecture. That is When managed Services are important.
Types of Managed Services
- Managed Networks & Infrastructure. This eliminates the cost of owning and operating a data center. Instead, you would use an MSP and contract a service level agreement with them. This type of service could include managed hosting, managed storage backup, WANs, and LANs.
- Managed Security. This allows for remote security within your organization, including but not limited to, anti-virus, malware, ransomware, etc. Allowing these applications to be done remote allows upgrades to happen seamless and on-time.
- Managed Communication Services. This managed service merges data, voice, and video services on the same IP network. This service could also mean using a managed call center.
- Managed Wireless & Mobile Computing. Gives your organization wireless capabilities without having to endure the cost and implementation within your business.
- Managed Print Services. Managed print enables remote monitoring, updating and management of your organization’s document management infrastructure.
- Managed Support Services. The most common type of managed services. This includes traditional help desk responsibilities, including support tickets for help with IT problems among employees and network equipment.
- Data Analytics. The next wave in business intelligence is capturing and analyzing data that reveal trends and patterns for clients so they can take appropriate steps to further their business goals
- Managed Cloud Infrastructure. This is where the MSP manages your organization’s computing, storage, network and operating systems. It also may include managing the tools and application stacks (e.g. databases, e-commerce platforms and DevOps tools) that run on top of that infrastructure. Typically your organization has control over which functions are outsourced and which are kept in-house.
- Managed Software-as-a-Service. The provider hosts and delivers the application to the customer and makes sure that it is constantly updated and improved. In some cases the MSP is the SaaS provider and in others it resells the services and assists with integration to other on-premises and cloud applications.
There are at least four areas that will impact a Managed Host environment:
staff and expertise
Application and Hardware security
Connectivity (Internal and External)
Application management w/Care and Feeding
Working with Blockchain to document requirements, our Integration/Delivery team helps architect hardware, including servers, storage, and networking solutions that support your application.
Full life-cycle will be handled by our personnel depending on your level of service defined.
Our staff provides day-to-day management, monitoring, security, and maintenance if desired, or hands-off support as needed.
For Day-to-day support of your systems, logging and alerting on your Windows, Linux, and UNIX servers are managed by data center specialists, working with your IT team to monitor and manage your physical and virtual servers in the data center at all times – keeping servers up to date, optimized and available. As critical OS/App patches are available, we schedule maintenance windows to ensure proper installation of those fixes is applied.
Each solution requires a defined set of application support criteria, and those criteria may demand experienced management team members learning complex applications. Documentation and the time to maintain those documents is a level of service defined and available to streamline your IT support needs.
There are many reasons organizations may decide to utilize MS or MSP’s of their IT functions. Most businesses typically use due to reduced costs and security, predictable pricing for routine IT expenses. If you are interested in Managed Services, Give BlockQAI a call so you can further understand all the types of applications you could utilize and what might make the most sense for you.